W A R N I N G - Dodgy Activity from Staff In short, a member of staff broke the wing mirror of a van I rented and claimed I did it without proof. this company then took money out of my account without consent, and left me with over 600 missing. All because they claimed I broke a wing mirror, which was actually caused by the member of staff that collected the van; the collector also didn't inspect the vehicle, meaning he didn't have my signature. I got my money back after emailing the company about 50x as they were ignoring me for the first week or 2, so the communication skills were poor until I spoke to the director. They either has poor organisation and/or staff that will try rip you off, from my experience atleast with the St Albans & Berkhampsted Branch. I believe they tried to take advantage of me because I'm a student in their 20s. Therefore, I would highly not recommend this company.
Very good price and costumer service 100% recommend
Good Vehicle Hire
Cheapest in the area for van hire, didn't charge me extra for being under 25 (unlike most), and no hidden costs. Van was a shiny new Transit with 500 miles on the clock, and collection/return was a breeze. Would definitely recommend.
Be careful this company drops off keys with out signing the paper work and then charges you for discrepancies in fuel. When challenged to provide proof they ignore your requests. 2 months now since the false charge and still no proof still no money returned. You have been warned!
Imperial Vehicle Hire is a UK Car Rental based in St Albans, East of England. Imperial Vehicle Hire is located at Unit 17a Brick Knoll Park, Ashley Road, St Albans AL1 5UG, UK.
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