Very nice, professional people. They were very helpful when I moved to St Albans for work and they were just as helpful when I relocated back out of the UK. I highly recommend them.
Unprofessional and unreliable. The reason being that the ground level property situated exactly under my flat level was scheduled for demolition works and basement excavation during my tenancy without anyone providing any notice. I had to figure it out by myself the hard way when I returned back from work one day and noticed open holes in the walls and the roof (i.e. photos attached), the fire alarm completely torn apart from vibrations and the internet connection disrupted due to the main cable being hit from the operations downstairs. When I explained to Abbey Estates team about the seriousness of the situation and the associated safety risks they responded with complete negligence as follows:_ Danielle Hardwicke "With respect, I am not a builder and I will not be able to provide you with an official declaration, but what makes you think this work will pose a safety risk to you?" After various failed attempts to receive any support from them, I had to get in touch with the actual landlord of the property who demonstrated understanding about the situation and explained to Abbey's that they should cut the contract earlier if that was required. Still after that decision they chose to charge me 180 for the cleaning of a single bedroom flat which was dusty as a result of the vibratory operations which again was not my responsibility. In a separate incident, when I accidentally lost my flat keys after getting back from work I had no alternative as the office was closed and nobody had provided me with the landlord contact details or an emergency number. To briefly recap, my experience with this agency showed me that money is above all even when we are talking about tenant's own safety.
Myself and my wife bought our first family home through Gary this year and i must say he was absolutely fantastic. No task was too small or too large for him, consistently going above and beyond to keep our transaction moving forward as smoothly as possible. I too have worked in the property industry for over 15 years and its lovely to meet such a fine example of what an estate agent should be, i would use him again and recommend him highly.Thanks again for all your help GaryLee & Natalie
It was an absolite pleasure working with Gary and his team at Abbey Estates. The entire sales process was handled extremely professionally and the support given in making and completing the sale was superb. 5* service and highly recommended.
We recently purchased a property through Abbey Estates and the team were fantastic. Gary kept us fully up to speed throughout the process and went out of his way to help. I would highly recommend.
Abbey Estates - St Albans Estate Agents is a UK Real Estate Agency based in St Albans, East of England. Abbey Estates - St Albans Estate Agents is located at 36 London Rd, St Albans AL1 1NG, UK.
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