Lovely shop with some great sofas. Really good quality. Service was impeccable.
We purchased our sofa from the St Albans store. Really impressed with the range of options in the showroom, the advice from the assistant, the help we received and the whole process from start to delivery of our new sofa. Arrived much quicker than we expected - really really pleased and wouldn't hesitate to recommend.
We went along to the St Albans branch back in March, after I found the company online. We were warmly greeted by Aimee, the store manager. She was very inviting, professional and extremely knowledgeable. We spent about an hour in the store with my 9 year old son, who was well looked after! The delivery was a long 12 week wait, but definitely worth it. The sofa we chose, which is huge looks amazing and is so comfortable. All our neighbours and friends have sofa envy. If you are looking for a quality, hand made sofa I would definitely recommend Darlings of Chelsea. They are not cheap but will last a long time!!
We visited the St Albans store to review the leathers available for a sofa that we had seen online. We were met a by an enthusiastic and knowledgeable lady who talked us through our initial choices and made a number of recommendations that we had not previously considered. Her entire approach was professional and friendly, and made what may could have been an arduous task remarkably easy. It is both refreshing and reassuring to find someone who still has what is now an "old school" approach to customer care. The email exchange that followed regarding our order was handled impeccably; all of our queries were answered promptly and courteously. Thank you again for your assistance Aimee - I cannot recommend highly enough.
HiWe met a really lovely, patient and helpful assistant in the St Albans branch. We were kept updated about progress regarding delivery and the piece arrived precisely when expected. Most importantly the sofa is exceptionally comfortable. The delivery men were also charming.Finally, a few days after we paid for the sofa the price was reduced. When I phoned the store and informed them they duly matched the new price.I highly recommend Darlings of St Albans.
Darlings of Chelsea is a UK Furniture Store based in St Albans, East of England. Darlings of Chelsea is located at 21-23 London Rd, St Albans AL1 1PX, UK.
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