Mediocre kitchen, poor appliances, very expensive and short on customer service. A relative of mine was having problems with his brand new Neff washing machine which was supplied by Poggenpohl with his kitchen. After speaking with Poggenpohl in St Albans and showing them a video of the noise it was making, they suggested contacting Neff to sort the machine out. Neff customer services said nothing about doing any checks ourselves to the machine and offered no reason why it should be noisy and a Neff engineer came out. I offered to let the Neff engineer in. Fortunately the noise was just a button in the filter and if it happens again, it is something that can be fixed without an engineer. I was surprised that neither Poggenpohl nor Neff Customer services had suggested there was a fix we could have done ourselves to remove this button. But I didn't expect the rudeness and aggressiveness of the Neff Engineer, not to mention the demeaning way I was spoken to. I was told I should read instructions, it has wasted his time and I need to fetch a bowl to help him (would he have spoken like that to a man??) When I said I was simply there to let him in, he seemed tonot want to fix it. I then got a lecture on how I needed to learn he said he would only fix it if I was paying attention properly. As a woman on my own I felt demeaned and threatened by this individual and was so upset - especially as it wasn't even my appliance - I personally visited St Albans Poggenpohl to complain. The manager appeared equally shocked by the attitude of this Neff engineer. He seemed very helpful and personally rang Neff to say. I got a phone call from Neff apologising for the engineer's rudeness. I accepted the apology and thought that the end of the matter. But no - the relative has now received a call out bill for 100 (no call out charge was mentioned.) What a terrible experience to give a Poggenpohl customer - and frightening to send such a weird engineer. If you pay a top price - and let's face it Poggenpohl must be one of the most expensive kitchens you can buy - you expect a top service. By the way disappointingly there is absolutely nothing special about a Poggenpohl kitchen. My relative got the Poggenpohl kitchen as it came with his new property. But there is absolutely nothing about it which tells me where the money has gone. I am at a loss why anyone in their right minds would pay so much for one of these kitchens from Poggenpohl. I have come to the conclusion you are simply paying for marketing as the cabinets and appliances they supply (Neff) are no different to cheaper brands (and paying more certainly does not mean you will be entitled to decent customer service!) Don't let the fact you can afford to pay for this make you a fool!
Poggenpohl is a wonderful place, I've visted the store a couple of times, the kitchen designs are wonderful.
My experience with this company has been fantastic, they were very friendly and efficient throughout the whole process, from walking in to the Kitchen showroom , discussing and planning the Kitchen Design and Installation , the actual Kitchen Installation , and the price.Excellent. T.W -St Albans
Poggenpohl St Albans is a UK Furniture Store based in St Albans, East of England. Poggenpohl St Albans is located at 100 London Rd, St Albans AL1 1NX, UK.
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